Your privacy is our priority. This policy clearly explains how sdm388 collects, uses, stores, and protects your personal data in accordance with Malaysian law.
We don't just comply with the law — we genuinely care about the security of your information.
All data transmitted between your device and sdm388 servers is protected with 256-bit SSL encryption. Sensitive information such as passwords and payment details is stored in fully encrypted format.
SDM388 operates in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). We ensure every aspect of your data handling meets the legal requirements set by the Department of Personal Data Protection.
Your personal data will never be sold, rented, or transferred to any third party for marketing purposes without your explicit consent. This is a non-negotiable commitment at sdm388.
You have the right to access, correct, transfer, or request the deletion of your personal data at any time. SDM388 provides easy channels for managing your privacy preferences.
The sdm388 security system monitors suspicious activity around the clock. Any intrusion attempts or unauthorised access will be detected and blocked automatically in real time.
We only retain your data for as long as it is needed for the stated purposes or as required by law. Data that is no longer needed will be securely deleted in accordance with established procedures.
Important Note: This Privacy Policy applies to all users of sdm388.pro and the SDM388 mobile app. By using our platform, you agree to the practices described in this document. If you do not agree, please discontinue use of our platform.
SDM388 ("we", "sdm388", "Platform") deeply values the privacy of every user who entrusts us with their personal information. This Privacy Policy is prepared to transparently explain how we handle your data — from the moment you register an account through every transaction you make on the sdm388 platform.
As an online gaming platform operating in Malaysia, we are bound by the provisions of the Personal Data Protection Act 2010 (PDPA) and all its implementing regulations. Beyond mere legal compliance, we believe that good data governance is the foundation of the trust you have placed in us.
This policy covers all services provided by SDM388, including the sdm388.pro website, Android and iOS mobile apps, and all our customer support channels.
We only collect data that is strictly necessary to provide the services you request. The following are the categories of data we collect:
| Data Category | Example Information | Requirements |
|---|---|---|
| Identity | Full name, date of birth, MyKad / passport number | Mandatory (KYC) |
| Contact | Email address, phone number, state | Mandatory |
| Financial | Bank account number, bank name, transaction history | Mandatory (Payment) |
| Technical | IP address, device type, web browser, operating system | Automatic |
| Usage | Game history, game preferences, login times | Automatic |
| Communications | Support chat records and emails sent to us | If applicable |
We never collect sensitive data such as health information, religious beliefs, or political affiliations. Data collected is limited to what is strictly necessary for platform operations.
Your personal data is collected through various transparent and lawful means:
All data collection is carried out with your consent, either explicitly (you fill in a form) or implicitly (continued use of the platform after being informed of this policy).
We use your personal data for the following purposes, all of which are lawful under PDPA 2010:
We will not use your data for any purpose beyond those stated above without first obtaining fresh consent from you.
SDM388 does not sell your personal data to anyone. However, in the course of operating the platform, we may share your data with selected parties in the following circumstances:
All third parties with whom we share data are subject to strict data protection agreements, and they are only permitted to use your data for purposes we specify.
In the event of a merger, acquisition, or sale of SDM388 assets, user data may be transferred to the new entity. You will be notified in advance and will have the option to delete your account before the transfer takes place.
We implement comprehensive technical and organisational security measures to protect your personal data from unauthorised access, loss, or misuse:
While we take all reasonable precautions, no system is 100% secure. In the event of a data breach affecting you, we are committed to notifying you within the timeframe required by law.
SDM388 uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:
You can manage your cookie settings through your web browser options at any time. Please note that disabling certain cookies may affect the functionality of the sdm388 platform.
We do not use cookies to track your activity on other websites outside the sdm388 platform. Our tracking is strictly limited to your experience within our platform only.
Under PDPA 2010 and data protection best practices, you have the following rights regarding your personal data at sdm388:
Request a copy of the personal data we hold about you in a readable format.
Request correction of inaccurate or incomplete data at any time.
Request deletion of your data when it is no longer needed or you withdraw your consent.
Object to the processing of your data for direct marketing purposes at any time.
Receive your data in a structured format that can be transferred to another platform.
Request a temporary restriction on the processing of your data during an investigation or dispute.
To exercise any of the above rights, contact our privacy team at [email protected]. We are committed to processing every request within 14 business days, in line with PDPA requirements.
In certain circumstances, your personal data may be transferred to or processed in countries other than Malaysia. This occurs primarily when we use cloud services or technical infrastructure operating across multiple global locations.
When such a transfer occurs, we ensure:
If you would like to learn more about the safeguards we apply to cross-border data transfers, please contact us directly.
SDM388 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. Any material changes will be communicated to you via:
The "Updated" date at the top of this document will always reflect the latest version of the Privacy Policy. Continued use of the sdm388 platform after any changes take effect is considered your acceptance of the updated version.
If you do not agree with the changes made, you have the right to close your account and request deletion of your personal data before the changes take effect.
If you have any questions, concerns, or wish to exercise your rights in relation to this Privacy Policy, the SDM388 privacy team is ready to assist you:
Privacy Email: [email protected]
We aim to respond to all privacy-related enquiries within 2 working days.
When contacting us regarding privacy, please include:
If you are not satisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia (JPDP) through their official channels.
Join millions of Malaysian players who have trusted SDM388. Enjoy a safe, fair, and enjoyable gaming experience — with the assurance that your privacy is always fully protected.