Terms and Conditions of Use for the SDM388 Platform

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User") and SDM388 ("Platform", "us"). These Terms govern your access to and use of sdm388.pro, the SDM388 mobile app, and all services provided under the SDM388 brand.

By clicking "Register", "Login", or simply browsing this platform, you confirm that you have read, understood, and agreed to be bound by these Terms, along with our Privacy Policy and Responsible Gaming Policy.

If you are using this platform on behalf of an organisation or business entity, you confirm that you have the authority to bind that entity to these Terms.

To register and use the sdm388 platform, you must meet the following requirements:

• Be at least 18 years old on the date of registration.
• Not subject to any legal restrictions that prohibit participation in online gaming activities.
• Having full legal capacity to enter into a binding agreement.
• Not previously banned from using the SDM388 platform.

SDM388 reserves the right to request proof of age and identity at any time through the Know Your Customer (KYC) process. Required documents may include a national identity card (MyKad), passport, or other official documents issued by Malaysian authorities. Failure to provide the required documents within the specified timeframe may result in account suspension.

Each user is only permitted to hold one (1) active account at sdm388 at any one time. Multiple account registrations are strictly prohibited, regardless of whether those accounts are registered under different names, emails, phone numbers, or IP addresses.

You are fully responsible for:

• Ensuring your account information is accurate, up to date, and complete at all times.
• Keeping your password and login credentials confidential.
• All activity occurring under your account, whether carried out by you or by another party.
• Notifying the sdm388 support team immediately if you suspect your account has been accessed without authorisation.

SDM388 shall not be held liable for any losses arising from unauthorised access to your account resulting from your own negligence in safeguarding your login credentials.

SDM388 supports a wide range of local Malaysian payment methods, including FPX, Maybank, CIMB, Public Bank, RHB, Touch 'n Go eWallet, GrabPay, and Boost. All transactions are conducted in Malaysian Ringgit (MYR).

Deposit:

• The minimum deposit is RM 30 unless otherwise stated in a specific promotion.
• Deposits are typically processed within a few seconds to 5 minutes, depending on the payment method selected.
• Deposited funds may only be used for gaming purposes on the sdm388 platform.

Withdrawal:

• The minimum withdrawal amount is RM 50 per transaction.
• Withdrawal requests are typically processed within 15 to 60 minutes during normal operating hours.
• All withdrawals will be credited to the bank account or digital wallet registered under the same name as your sdm388 account.
• Withdrawals to third-party accounts are not permitted under any circumstances.

SDM388 offers a variety of bonuses and promotions from time to time, including welcome bonuses, weekly cashback, reload bonuses, and VIP programme benefits. All bonuses are subject to the following terms:

• Each bonus carries a wagering requirement that must be met before any wins derived from that bonus can be withdrawn.
• The wagering requirements and validity period for each bonus are clearly stated on the relevant promotions page.
• Bonuses cannot be directly converted to cash unless the wagering requirements have been fully met.
• Only one welcome bonus is allowed per user, per household, per IP address, and per device.
• SDM388 reserves the right to void related bonuses and wins if there is evidence of promotion abuse or exploitation.

All decisions regarding bonus eligibility and calculation are final and rest entirely at SDM388's discretion.

All games available on the sdm388 platform use a Random Number Generator (RNG) that has been certified by an independent auditing body. This ensures that every game outcome is entirely random and fair.

Specific rules for each game — including slots, bingo, sports betting, and table games — are available on their respective game pages. Users are responsible for understanding the game rules before placing any bets.

• Game results displayed on screen are final. Any technical disruption or internet disconnection during play does not void outcomes already generated by the RNG system.
• Bets placed cannot be cancelled once the game has started.
• Minimum and maximum betting limits vary by game type and are clearly stated within the game interface.

Users agree not to engage in any of the following activities while using the sdm388 platform:

• Using automation software, bots, scripts, or any third-party tools to access or interact with the platform.
• Attempting any form of hacking, security breach, or exploitation of system bugs.
• Colluding with other players to manipulate game outcomes.
• Using a sdm388 account for money laundering or any other illegal activity.
• Spreading false or misleading information about the sdm388 platform.
• Using offensive, threatening, or harassing language toward support staff or other users.

Violation of any of the above rules will result in immediate action, including account suspension, balance forfeiture, and, where necessary, a report to the relevant authorities.

SDM388 collects, processes, and stores users' personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). Further details on how we handle your data can be found in the Privacy Policy us.

By using the sdm388 platform, you agree that we may use your information for the following purposes:

• Account management and verification.
• Processing of financial transactions.
• Sending account-related communications and promotions (which you may unsubscribe from at any time).
• Service improvement and platform usage analytics.
• Compliance with legal requirements and fraud investigations.

SDM388 will not sell or transfer your personal data to third parties without your consent, except where required by law.

To the extent permitted by applicable law, SDM388 shall not be liable for:

• Any financial losses incurred as a result of gaming activity on this platform.
• Service disruptions caused by system maintenance, technical issues, or extraordinary events beyond our control.
• Losses arising from unauthorised access to a user's account due to the user's own negligence.
• Inaccurate information provided by the user during registration.

SDM388's maximum total liability to any user under any circumstances is limited to the amount deposited by that user within the 30 days prior to the claim being made.

SDM388 reserves the right to suspend or terminate a user's account without prior notice under the following circumstances:

• Violation of any section of these Terms and Conditions.
• Involvement in fraudulent activity, manipulation, or money laundering.
• Multiple account registrations by the same user.
• Providing false or misleading information during registration or KYC.
• Orders from the relevant legal authorities.

Users may also close their own account at any time by contacting the sdm388 support team. Any valid balance remaining in the account will be returned upon completion of the verification process, subject to full compliance with the withdrawal terms.

If an account is terminated due to a terms violation, SDM388 reserves the right to withhold balances associated with suspicious activity pending the outcome of an investigation.

SDM388 is committed to promoting a healthy and responsible gaming culture. We provide the following self-control tools to help users manage their gaming habits:

• Deposit Limit: Set daily, weekly, or monthly deposit limits according to your own budget.
• Play Time Limit: Set session time reminders to manage the duration of your gaming sessions.
• Take a Break: Temporarily suspend your account for 24 hours, 7 days, or 30 days.
• Self-Exclusion: Permanently close your account for responsible gaming reasons.

If you or someone you know is experiencing gambling-related issues, please visit the Responsible Gaming us for more information and available support resources.

If you have any questions, concerns, or complaints regarding these Terms and Conditions or your use of the sdm388 platform, please contact our support team via:

• Support Email: [email protected] (displayed as plain text only)
• Live Chat: Available 24 hours a day, 7 days a week via the chat icon at the bottom corner of the platform
• Frequently Asked Questions: Visit page FAQ us for answers to the most frequently asked questions

We aim to respond to all enquiries within 24 hours. For urgent cases involving account security, we prioritise immediate responses.

These Terms and Conditions are governed by the laws of Malaysia. Any disputes arising shall first be resolved through voluntary negotiation before being referred to an appropriate dispute resolution body.